For any return, you can require the carrier to get a signature when the laptop is delivered to your employee and/or company.

What is a signature requirement?

A signature requirement means the carrier is required to get a signature from someone when delivering a shipment. If they can't get a person's signature, they will re-attempt delivery on a future date.

Why add a signature requirement?

A signature requirement is valuable if you want to be certain someone receives a shipment, so it doe For example, if a laptop is expensive or contains valuable data, you may want to require the carrier put it in the hands of someone at your company. Otherwise, the carrier might leave the shipment in front of your doorway, in mail room, or some other unattended location where the shipment could be stolen.

It is your responsibility to provide a safe place for your shipment to be delivered, but it doesn't hurt to add an extra level of safety with a signature requirement.

Can a signature requirement be added to either shipment?

Yes, a signature can be required for the outbound shipment of the empty box, and/or the return shipment of the device.

How much does a signature requirement cost?

A signature requirement costs an additional $10 per requirement.

Carriers charge extra for a signature requirement, plus ReReady incurs support costs to coordinate re-delivery if the carrier is unable to get a signature. Our fee for a signature requirement simply covers these additional costs.

How to enable the message log?

1. Log in to your ReReady account (or open a free account).
2. Click the "Settings" button at the top.
3. Click the "Company settings" button at the top.
4. If you haven't already, click "Enable Enterprise service".
5. Now you will see the "Message log" section at the bottom of every return