Set custom emails for tracking updates
You can have your tracking updates emailed directly to your IT department, to minimize email clutter and maximize asset management efficiency. Available for Enterprise accounts only.
What are tracking update emails?
When you order a return, ReReady automatically sends tracking update emails for these events:
- Empty box delivered to employee (or available for pickup)
- Filled box shipped to company
- Filled box goes out for delivery
- Filled box delivered to company (or available for pickup)
If you want us to add more tracking update events, please contact us.
Why set a custom email for tracking updates?
ReReady sends tracking updates to the user's email by default. However, many users don't want these updates, and would prefer them sent to one or more other email addresses. For example, users might want receipts emailed to one of these addresses:
- asset-management@company.com
- it-department@company.com
- laptop-returns@company.com
- manager@company.com
What happens when you set a custom email for tracking updates?
If you set an email for tracking updates, ReReady will send all tracking updates to that email instead of your email.
Can multiple email addresses be set?
Yes, you can set up to 3 email addresses by separating them with commas. For example: "first@example.com, second@example.com".
Can different email addresses be used for different returns?
Yes. If none of your existing company addresses have the emails addresses you want to use, you can create a new one during the order process.
How to set a custom email for tracking updates?
To set a custom email address for tracking updates, simply enable Enterprise status on your account. When ordering a return, you will have the option to enter "Custom tracking update emails, comma-separated" when entering your company address. (This way you can have tracking updates sent to different emails for different returns.)
To enable Enterprise status on your account:
- Log in to your ReReady account (or open a free account).
- Click the "Settings" button at the top.
- Click the "Company settings" button at the top.
- If you haven't already, click "Enable Enterprise status".