Every laptop return includes automatic tracking updates for delivery of the outbound and return shipments.

When are tracking updates sent?

Tracking updates are sent for these events:

• Delivery of the empty box to the employee (outbound shipment)
• Delivery of the full box to the company (return shipment)

If you want us to add more tracking update events, please contact us.

How are tracking updates sent?

We send tracking updates by email. We use the email of the user who paid for the order, unless there is a custom email for tracking updates.

If you want tracking updates by text message, please contact us.

Can tracking updates be customized?

Yes, Enterprise users can set a custom email for tracking updates.