Compare Retriever vs ReReady, which is better?
See the price and feature comparison side-by-side. Hint: The winner is pretty clear.
What is Retriever?
Retriever calls itself "remote device returns, made easy". It says: "Need a laptop or monitor back? We'll send your employee an easy-to-pack padded box, a prepaid return label, instructions, and reminders along the way. Just give us their address and your address, and we'll take care of the rest." Retriever launched in 2021.
What is ReReady?
ReReady is similar to Retriever, but is more targeted for business usage. It calls itself, "The best way to get laptops back from remote employees." It offers many features and integrations that no other services offer. ReReady launched in 2023.
Which is better?
On all the important aspects, ReReady seems to be the better choice:
- Less expensive
- Easier to use
- More powerful
- More customizable
- More integratable
- More secure
Side-by-side comparison
We've compiled data on the the pricing and capabilities of both services:
Pricing |
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| Retriever | ReReady | |
|---|---|---|
| Base price | $95 | $85 |
| Enterprise prepayment | $950+ | None |
Basic features |
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| Retriever | ReReady | |
| Order online |
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| Dashboard | Enterprise only |
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| Premium box |
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| Tracking updates |
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| Employee reminders |
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| Payment options | Card, wire | Bank, card, wire |
| Save payment methods |
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| International | CA, UK, US | AU, CA, GB, IE, MX, US |
| Add shipping insurance |
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| Add carrier requirements |
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| Enable hold for pickup |
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| Add signature requirement | With insurance |
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| Add pickup scheduling | Monitors only |
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| Bulk orders | Enterprise only |
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| Free carbon offsets |
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| Encrypted employee data |
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Enterprise features |
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| Retriever | ReReady | |
| Add additional users |
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| Use HR & IT integrations |
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| Use REST API |
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| Enable two-factor authentication |
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| Require two-factor for all users |
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| Customize messages to employees |
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| Enable text messages to employees |
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| See message log |
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| Set a custom email for receipts |
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| Set a custom email for tracking updates |
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| Add service ticket URLs |
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| Request redact/purge of your data |
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Conclusion
Retriever is a popular laptop return service right now. It has existed slightly longer than ReReady, and has probably completed more laptop returns as a result. However, its seems ReReady beats Retriever both for both basic and enterprise users, based on convenience, cost, and features.
Still not sure about the best laptop return service for you? You can compare all the leading competitors.